Tech and You, or How to Not Get Hung Up On By Your Tech Support Person

This will probably be the shortest post for tech support related advice you'll see. Honestly the answer to this is very, very simple.

The best way to do everything you can to not get hung up on by the person on the other side of the line when you call tech support is to just be calm.

Unfortunately I can't tell you this is a guarantee that you won't be hung up on, I've been hung up on for asking for something as simple as an explanation, or asking a question that was too hard for the agent I was talking to.

So be calm, don't sound upset or frustrated, don't make demands or get hostile. If you do, apologize. It shows that you understand you made the mistake and want to keep working to fix the problem.

Remember, most tech support people do not get paid enough for what they do. Most will be more than happy to stay on the line longer with someone who's pleasant to talk to. If you're unpleasant, usually the goal will be to do whatever they can do to get you off the line as fast as possible.